![]() Our company is committed to providing users with easy-to-use services as well as further improving these services, while firmly abiding by the applicable laws and ordinances. Was this article helpful? 0% of 0 players found this article helpful.Recently, numerous countries and regions have strengthened or added laws and ordinances regarding the handling of data, which may impact our provision of CAPCOM ID services. Check your internet connection.įor connectivity issues, try our basic connection troubleshooting. You may have tried to reset your password too many times, and too fast. If that doesn’t work, wait 90 minutes and try again. Good news: all you need to do is reset your password on EA.com. Check again later to see if we’re back online.Ĭheck out what to do so we can help you, fast.Ĭlick the plus sign (+) next to the errors below to see the troubleshooting steps for each error message. any invoice numbers from games you’ve bought through an EA platform, like the EA appĭid you get to a page that says No channels are available? That’s because you need to speak to one of our advisors for help, and there isn’t anyone available at this time.any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.the original email address on your EA Account.To help us recover your account as quickly as possible have this info ready: Select Chat with us, fill out the webform, and we’ll take it from there.Select I need help logging into my EA Account. ![]() Select the game you need help with from the search results.On the EA Help homepage, type the title of your game or product into the search bar.If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. To get help on this: Create a new EA Account and link to your console account if you are a console-only player.If your phone number is linked to your account, you can use that too. Log in with your EA ID if you have the EA app.If your platform account isn’t linked to your EA Account: Enter the code in the pop-up window to change your email. We’ll send a verification code to your registered email.Click Accounts > Change email address to make updates in the EA Account Settings portal. ![]() If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.Īfter logging in, if you want to update your email address:.Log in using your sign-in details for that account. Another pop-up will appear for the platform you chose.On the pop-up window that appears, choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account:.Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games. If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way. Check your email for a link to create a new password, and follow the instructions.If you don’t remember your email or ID, try logging in with a connected platform account.If you forgot the password for an underage account, enter the underage EA Account ID, not the parent or guardian email. ![]()
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